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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary anne Bode

December 2, 2024

5  out of  5
rating by Mary anne Bode
"I received the best support from my agent Ethan Gwinn at Jim jones office, I felt like I was being handled by a family member which is important for a 70 yo female. Ethan was very knowledgeable and professional, he also made good recommendations for my situation. I would not hesitate recommending him, State Farm is fortunate having soneone like him representing them."
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Charletta A. Fortson

November 21, 2024

5  out of  5
rating by Charletta A. Fortson
"Heather has been amazing! I actually had a lower quote from another insurance company, but the customer service with Heather was immediate, warm and so welcoming that it was worth the extra money. Then she called me a couple of days later and offered me an even lower quote. I had no idea she was even checking to get me a better rate. Who knew paying a bill could actually be a pleasant experience! Ha ha Thank you so much Heather and the team at State Farm."
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doral miller

November 15, 2024

5  out of  5
rating by doral miller
"It’s was a pleasure working with you at State Farm . The whole experience was friendly easy understanding of my details with my policies. I want to thank State Farm for the savings on the cost and coverage for my auto and renters insurance ."
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Danny Michael Lord

November 15, 2024

5  out of  5
rating by Danny Michael Lord
"Great customer service! Heather Bowen worked positively with my unique situation. Her communication was clear and timely. Like a good neighbor, State Farm was there!"
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Scot Hulshizer

October 31, 2024

5  out of  5
rating by Scot Hulshizer
"I am absolutely thrilled with the service, support, and communication offered by Ken and Harper at the Jon Jones office. As a State Farm customer since around 1990, I've had many different agents as I've moved around the country. Not all agents are created equal. Ken and Harper are always happy to answer questions, model different scenarios for me, and treat my referrals with respect. If you look at my reviews, they are generally quite lengthy and thorough. I don't generally provide a review unless something exceptional (good or bad) has occurred. As a business owner, I also understand how important they are for visibility and success. The Jon Jones office hasn't changed my life, but they do make it a little better each time I interact with them."
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Glenn Cooper

October 15, 2024

5  out of  5
rating by Glenn Cooper
"Very attentive and professional."
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C.K. Ford

October 12, 2024

5  out of  5
rating by C.K. Ford
"Heather provided exemplary service, was very courteous, caring, and made my experience with securing new auto insurance painless. She was more than helpful, she went over not only the pertinent information, yet also gave me quality assurance that I had made a great choice, and most definitely in GOOD HANDS. Heather put my mind at ease, and the entire onboarding experience left me feeling at peace!! Heather deserves an award!!"
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Megan Fudali

October 11, 2024

5  out of  5
rating by Megan Fudali
"The entire office was such a pleasure to work with - highly recommend! Specifically, Heather was super helpful and kind. I have previously worked with Domenica too who was great as well!"
We responded:
"Thank you for the wonderful review, Megan! Domenica is a fantastic asset to our team and we’re happy to hear they were able to help you with your insurance needs."
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Morgan Rhodes

October 10, 2024

5  out of  5
rating by Morgan Rhodes
"Domenica was amazing! She has a dog and was great at helping me figure out what I would need for mine. She spent as much time as I needed on the phone working out deductibles and add-ons. She is a lovely person and I'm so happy I was able to work with her to get this policy set up for my dog. I don't have to worry so much about the large costs for unexpected events."
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Wilson George

October 9, 2024

5  out of  5
rating by Wilson George
"I have been with Jon Jones for more than 10 years and State farm longer than that. I have to say that Jon Jones has the most incredible group of people I have ever had the pleasure of working with At an insurance agency. They always always follow up. They always return calls and Yvonne has been an absolute joy to work with. In today’s world, it’s good to have a company that still understands good customer service. I will be with them for many years to come"
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Jonathan

October 8, 2024

5  out of  5
rating by Jonathan
"Just signed up with State Farm. Heather Bowen did a truly fantastic job learning about my needs and creating an auto/home/umbrella quote. Thanks Heather!"
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taylor duggan

October 3, 2024

5  out of  5
rating by taylor duggan
"Domenica was absolutely FANTASTIC! She was very knowledgeable and was able to answer all my Questions! She helped me get the best quote possible! She made switching insurance companies very easy! She was able to lower my insurance by $200 dollars than what I was paying with Allstate! She is absolutely amazing at what she does! It should be Domenica at State Farm instead of Jake at State Farm! If you are looking for someone who is extremely knowledgeable and wants what is best for you then ask for Domenica, It was an absolute pleasure working with her!"
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Sue Friedrichs

September 27, 2024

5  out of  5
rating by Sue Friedrichs
"Working with the office was so efficient. Ms. Bowen helped me get set up with everything I needed quickly. Very helpful and easy to work with!"
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Shane Johnston

September 25, 2024

5  out of  5
rating by Shane Johnston
"I bought a new truck and needed insurance for it. I was lucky to be assigned Lewis Dewberry. He was very professional to talk with and answered all of my questions. This was a lot better experience than other insurance agents / companies I’ve dealt with. I would highly suggest Jon Jones State Farm for your insurance and please ask for Lewis specifically!!"
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Roja Rosy

September 25, 2024

5  out of  5
rating by Roja Rosy
"Louis has great technical knowledge and very patient answering all my questions in detail."
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Steve Cap

September 12, 2024

5  out of  5
rating by Steve Cap
"I was IMPRESSED by Jack Jennings when I called for a quote. He was professional, informative, and efficient with the agency's process. He appeared to genuinely want to help me get the right coverage. I would refer him to anyone."
We responded:
"Dear Steve, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Jack Jennings provided you with professional, informative, and efficient service. It's wonderful to know he made a positive impression and genuinely helped you find the right coverage. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Best regards, Jon Jones"
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Shamichael Brown

August 31, 2024

5  out of  5
rating by Shamichael Brown
"Jack was extremely polite. He explained each policy throughly as he helped me change my insurance. This helped so much as my former insurance had become a pain."
We responded:
"Shamichael, Thank you for your kind words! We're glad to hear that Jack was able to assist you thoroughly and make the transition smooth. If you have any more questions or need further assistance, feel free to reach out. Best regards, Jon Jones"
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Emily Rodriguez

August 28, 2024

5  out of  5
rating by Emily Rodriguez
"Always love working with State Farm. Domenica handled our needs directly with our auto dealer and the process was completed promptly and with ease. She was very nice and was very clear with what was needed from all parties."
We responded:
"Emily, Thank you for your kind review! We're thrilled to hear that Domenica provided prompt and clear assistance with your auto dealer. We appreciate your continued trust in State Farm. If you need anything else, we’re here to help. Best regards, Jon Jones"
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Sai Saran Maram

August 22, 2024

5  out of  5
rating by Sai Saran Maram
"Ken is truly outstanding in his role, he consistently follows up and ensures that all my needs are. Ke actively worked to help me secure the best possible rate, which has made a significant difference. I greatly appreciate his commitment to helping his clients, and I highly recommend him to anyone looking for an insurance agent who genuinely cares.""
We responded:
"Thank you for your wonderful review! We’re delighted to hear that Ken provided outstanding service and helped you secure the best possible rate. Your recommendation means a lot to us. If you need anything else, we’re here to assist. Best regards, Jon Jones"
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Mark Slawinski

August 9, 2024

5  out of  5
rating by Mark Slawinski
"Jack connected with me because I was looking to switch insurance. He was very friendly, informative, and understanding when providing me with a pretty competitive quote. I appreciate his honesty and his efforts to go above and beyond to provide the best plan for my insurance needs. His knowledge and dedication gives me joy to work with him. I recommend Jack with his expertise. - Mark"
We responded:
"Mark, Thank you for your kind words! We’re thrilled to hear that Jack provided friendly, informative, and honest service while helping you with a competitive quote. Your recommendation means a lot to us. If you need further assistance, please feel free to reach out. Best regards, Jon Jones"
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Brian Odom (RatStaR)

August 7, 2024

5  out of  5
rating by Brian Odom (RatStaR)
"Ken is great! He was friendly, helpful and got me great auto coverage at a rate I was very pleased with. Overall an excellent experience."
We responded:
"Brian, Thank you for your fantastic review! We’re delighted to hear that Ken provided friendly and helpful service, and that you’re pleased with your auto coverage rate. If you need any further assistance, we’re here to help. Kind regards, Jon Jones"
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Valerie Caldwell

August 6, 2024

5  out of  5
rating by Valerie Caldwell
"Heather was wonderful!! She was very knowledgeable and answered all my questions. This was an extremely positive experience."
We responded:
"Valerie, Thank you for your positive feedback! We’re pleased to hear that Domenica provided quick, courteous, and efficient service. If you need any further assistance, please don’t hesitate to reach out. Best wishes, Jon Jones"
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Dee Tolbert

August 1, 2024

5  out of  5
rating by Dee Tolbert
"Jack Jennings displayed exceptional customer service and was very patient with me and my indecisiveness. Thanks Jack."
We responded:
"Dee, Thank you for your kind review! We’re delighted to hear that Jack provided exceptional customer service and was patient with you. If you need any further assistance, please feel free to reach out. Warm regards, Jon Jones"
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Yaron Levy

July 31, 2024

5  out of  5
rating by Yaron Levy
"Domenica was quick courteous and efficient."
We responded:
"Yaron, Thank you for your feedback! We’re glad to hear that Domenica provided quick, courteous, and efficient service. If you need any further assistance, please don’t hesitate to contact us. Sincerely, Jon Jones"
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Gerald Couey

July 27, 2024

5  out of  5
rating by Gerald Couey
"good folks that give goog service"
We responded:
"Gerald, Thank you for your kind words! We're pleased to hear that you received good service from our team. If you need any further assistance, please feel free to reach out. Best wishes, Jon Jones"